JH Concierge › Resources › How We Work · Digital Guest Guides
How We Work · A Plain-English Explainer

What is a Digital Guest Guide?

In 4 panels, with one example. The kind of thing you can read on your phone in 60 seconds and actually understand.

1
📱

It's a website, not an app.

When a guest books your place, they get a link. They tap it on their phone. The whole guide opens — door codes, WiFi password, where the trash goes — no download, no login, no friction.

For grown-ups: Static HTML hosted on a CDN. Loads in under a second on a phone. Add to Home Screen creates a native-feeling shortcut.
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2
🔑

Everything they need, in one place.

The door code. The WiFi. The thermostat instructions. How to work the TV. Where the beach towels are. What time the pool guy comes. The dog rules. All on one page they can scroll through.

For grown-ups: Replaces the printed binder, the email PDF, and the 14 follow-up texts you'd otherwise field. Cuts your inbound questions by an estimated 60-80%.
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3
🍽️

Local picks that feel like a friend's advice.

The Floridian for breakfast. The pizza place that delivers to your couch. The pool guy who fixes the heater when it acts up. Restaurants you actually like. Things kids can do when it rains. Map links, phone numbers, real notes.

For grown-ups: Curated recommendations with deep-linked Google Maps and click-to-call. Updated by the host, not generated by a chatbot.
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4
⭐

Guests remember you, not the platform.

When something is this useful, they screenshot pages. They text it to their friends. They book direct next time. They write better reviews because the experience was thoughtful from the moment they arrived.

For grown-ups: Direct emotional touchpoint with the guest, owned by the host. Drives repeat bookings, referral rates, and review quality — the three things that actually move revenue.

Who is this for?

✓
Short-term rental hosts

Airbnb, VRBO, Booking.com — anyone with one property or fifty.

✓
Boutique hotels

Inn-keepers, B&Bs, glamping, anyone who can't afford a real concierge desk.

✓
Charter / yacht / experience operators

You give your guests a multi-day experience. The guide handles the logistics.

✕
NOT for hotels with 200+ rooms

You probably already have a system that does this. We're built for the small, premium end.

What's included in every guide

Custom brandingYour logo, colors, photos. It looks like you, not like us.
Door code revealReveals at check-in with a countdown. Hides automatically at checkout.
WiFi tap-to-copyOne tap = password copied. No more dictating "yes that's a zero not an O."
Local recommendationsRestaurants, activities, services. Map-linked, click-to-call.
Departure checklistCheckboxes that persist. Guests check off as they pack.
Direct contact linesYou, your cleaner, the pool guy — all reachable in one tap.
Mobile-first designBuilt for the phone, fast even on slow hotel WiFi.
You own the dataHosted under your domain or ours. We don't sell it. Ever.

Want to see one in action?

The live guide built for Jonathan's House, Fort Lauderdale. The exact pattern we'd build for you.

Open the live demo →

Ready to get one?

We build it. You own it. Your guests use it from the moment they book.

See Rental Plans →