JH Concierge Resources How We Work · Lobby — Boutique Hotel Concierge
How We Work · A Plain-English Explainer

What is Lobby?

A digital concierge for boutique hotels. Web-based. No app download. Lives where your guests already are — their phone.

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📱

A QR code in every room.

On the bedside table. On the back of the door. In the welcome letter. Guests scan it on arrival — boom, the hotel is in their pocket.

For grown-ups: PWA-style web app. No App Store gatekeeping. Add-to-Home-Screen feels native. Same URL, no install friction.
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🛎️

Service requests in one tap.

Extra towels. A toothbrush. Late checkout. Restaurant reservation. Quiet hour reminder. The guest taps the request — the right person gets the message — done.

For grown-ups: Webhook integrations to your front desk, housekeeping, F&B. Optional automated responses + queue management.
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🌆

Local recommendations curated by you.

Where's the closest coffee? The best dinner walking distance? The rooftop nobody knows about? Your concierge's picks, displayed beautifully — without a printed binder.

For grown-ups: Same Trusted Business Network connection as our STR product. Optional integration with local partners for guest perks.
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📊

You see what guests want.

Which rooms request more towels. Which neighborhoods get the most restaurant clicks. Which amenities everyone asks about. Real data that shapes how you run the property.

For grown-ups: Dashboard with anonymized request patterns, popular external links, conversion to direct rebooking. Privacy-preserving — no personal data is sold.

Who is this for?

Boutique hotels (20-150 rooms)

Too small for a 24/7 concierge desk, too premium to leave guests without one.

Luxury B&Bs and inns

Owner can't be on the floor 18 hours a day. Lobby handles the off-hours questions.

Branded collections (small luxury, leading hotels)

Members want consistent guest tech without buying enterprise software.

NOT for hotels > 300 rooms

You probably have an enterprise PMS + concierge tech. Talk to us about something custom or skip us entirely.

What's included

Branded mobile portalLooks like your hotel, not like a generic app
QR codes for every roomPrinted and shipped to you
Service request routingRight team gets the right ping
Local recommendationsYour concierge's picks, beautifully presented
Multi-language supportAuto-translation for the top 6 guest languages
Analytics dashboardWhat guests want, when they want it
Integrations on requestPMS, F&B systems, housekeeping apps
Brand-safe data policyYour guests, your data. We don't share or sell.

See Lobby in action.

The Luxury Collection NYC and Hotel Boutique Luxury demos show two different Lobby flavors — high-end big-city versus boutique resort.

See a live Lobby demo →

Want Lobby in your hotel?

Tell us about your property and what your guests ask for most. We'll come back with a custom Lobby setup proposal.

Explore Lobby for hotels →