The real breakdown

Who actually owns your guests?

You carry the property, the mortgage, the liability, and every bad review. Yet Airbnb, VRBO, and Booking.com own the relationship — and the revenue that comes with it.

The Current Reality
Who owns your guests right now?
Platforms control the relationship. Hosts carry the weight.
Platforms
Guests
Hosts
Platforms
65%
All the revenue. None of the risk.
Guests
25%
Always right. Always protected.
Hosts
10%
All the responsibility. None of the say.

Airbnb holds the keys to YOUR property.
Not you.

Your ranking. Their rules. Your house. Their call. Your guests. Their data. Your income. Their cut. We built JH Concierge for every host who's had enough — and is ready to own the whole game.

↓ Read the manifesto

The problem

You built a beautiful home.
But they put their name on it.

Every platform you list on takes something from you. Some take commission. Some take your ranking. Some take your guest relationship. Some take all three. And every time their policy changes, your business changes with it — whether you like it or not.

⛓️
Your ranking is not yours. One cancellation, one bad review from a guest Airbnb sided with — and your visibility drops overnight.
⛓️
Your guests are not yours. Airbnb owns that relationship. They have the email. They have the phone number. You have an anonymized alias.
⛓️
Your revenue is not fully yours. 3% host fee. Service charges that push guests away. Refunds issued without your consent.
⛓️
Your freedom is not yours. Decline the wrong guest and get penalized. Cancel for a good reason and lose Superhost. Their algorithm. Their call.
⛓️
Your content is not yours. Your listing lives on their domain. Their SEO. Their traffic. The moment you leave, you start from zero.
We don't work for anybody.
We work for ourselves.
And nobody controls us.
That's not a tagline. That's the entire philosophy behind every product JH Concierge builds. Your guide is your declaration of independence.
$0
OTA commission on direct bookings through your guide
0
Penalties for declining guests who aren't the right fit
0
Messages to answer about WiFi, parking, or checkout
24/7
Your guide working for you — live, indexed, and searchable

The declaration

Your guide is your property.
Your guests are your relationship.
Your revenue is your income.
Your data is your asset.
Your ranking is your work.
Your freedom is non-negotiable.
Your guide is your declaration of independence.

The origin story

Nobody built a tool for the host.
So I built it myself.

The biggest reason for poor reviews isn't a bad property. It's a host who never had the tools to deliver a great experience — because the platforms never gave them any.

Airbnb cares about the guest. Vrbo cares about the booking. Booking.com cares about the commission.

Nobody cared about you.

I got into this business because Airbnb and Vrbo had too much control over my life. My ranking. My guests. My revenue. My freedom. All of it subject to their policies, their algorithms, their decisions.

I couldn't have that.

So I built the thing that took it back. A guide that gives hosts their power back and gives guests the experience they actually deserve — not the one the platform allows.

It stops. And it stops now.

Jonathan McDermott
Founder, JH Concierge™
STR host · Fort Lauderdale · 5.0 rating across all platforms
"If we can't save you, your client, and your guests time, money, and the best experiences — don't do business with us."
See a live example → ← Back to home